Refund Policy

00Introduction

This Refund Policy explains how refunds work for paid subscriptions to the Amazi platform (the “Platform”). It applies together with our Terms of Service and does not limit any refund, cancellation or withdrawal right that mandatory law gives you.

01Scope and operator

1.1 Paid plans. This policy applies to subscription charges for paid Amazi plans. Your plan, price, billing period and included credits are shown at checkout and in your account.

1.2 Operator. Amazi is operated by PRIME ORGANIC OÜ, Ehitajate tee 110, 13517 Tallinn, Estonia, registry code 16974721, VAT number EE102737909.

1.3 Contact. Questions about a charge or a refund request should be sent to team@amazi.ai.

02Cancelling a subscription

2.1 How to cancel. You can cancel a paid subscription from your account settings. If you cannot access those settings, email team@amazi.ai from the account email address.

2.2 When cancellation takes effect. Cancellation stops the next renewal. You keep access to the paid features included in the period you have already paid for, unless the account is suspended or terminated under the Terms of Service.

2.3 No automatic refund. Cancelling a subscription does not automatically refund a billing period that has already started. We refund such a period only where this policy, the Terms of Service or applicable law requires it.

03When refunds are available

3.1 General rule. Subscription periods that have begun are normally non-refundable. This reflects the billing terms in our Terms of Service: plans renew for the period selected and cancellation normally takes effect at the end of the current period.

3.2 Billing errors. We will investigate and correct duplicate charges, charges caused by a technical billing error, and other amounts that were charged contrary to the plan shown in your account.

3.3 Unauthorised charges. If you believe a payment was made without your authorisation, contact us promptly. We may ask for information needed to investigate the payment and may suspend access while we protect the account.

3.4 Material service issues. We may approve a full or partial refund where the Platform was materially unavailable or materially failed to provide the paid service, and the issue could not reasonably be fixed. The amount and period covered will reflect the impact of the issue.

3.5 Mandatory rights. If you are a consumer, any mandatory rights under the law that applies to your purchase remain available to you. Nothing in this policy removes or restricts those rights.

04How to request a refund

Email team@amazi.ai with “Refund request” in the subject line. To help us find the payment, include:

• the email address used for your Amazi account;
• the date and amount of the charge;
• the invoice or transaction reference, if available; and
• a short explanation of the request.

Do not send full card numbers, security codes or passwords by email. We may request additional information that is reasonably necessary to verify the account or payment.

05How refunds are processed

5.1 Original payment method. Approved refunds are sent to the payment method used for the original transaction. We do not normally pay refunds in cash or to a different account.

5.2 Timing. We will confirm the outcome of a refund request after reviewing the relevant account and payment records. Once issued, the payment provider may need additional time to show the refund on your statement.

5.3 Closed payment method. If the original card or payment account has been replaced or closed, contact your payment provider. A refund sent to the original payment method is normally routed by that provider.

06Credits and exceptions

6.1 Free plans and trials. A free plan or trial does not create a payment to refund. If a paid subscription starts after a trial, the paid subscription is covered by this policy from its first charge.

6.2 Included and promotional credits. Credits, discounts and promotional benefits have no cash value and are not refundable separately. If a refund is approved for a paid plan, it is normally based on the amount actually paid for that plan.

6.3 Goodwill refunds. We may make a one-off goodwill refund or account credit where we consider it appropriate. Doing so does not create a right to the same treatment in future cases.

6.4 Chargebacks. If you believe a charge is wrong, please contact us first so that we can investigate quickly. You always retain any rights available through your payment provider and applicable law.

07Changes to this policy

We may update this policy when our billing practices, the Platform or the law changes. The current version is always available at this address, with the date of the last update at the top. Changes do not remove rights that already apply to a payment made before the change takes effect.

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